Refund policy

Returns / Exchange / Refund Policy


Our Commitment to Seamless Deliveries & Conscious Service

At DEVI, we value every piece we create and every relationship we nurture. Each garment is crafted with care and delivered with intention, with a strong focus on quality and craftsmanship.

We want you to feel completely comfortable with your purchase, so we offer easy returns within 7 days of delivery.

If you wish to return an item, raise a return request within 7 days of receiving your order, provided the garment is unused, unworn, unwashed, and returned with its original tags and packaging intact.

In the rare event that you receive an incorrect item or a product with a genuine quality or manufacturing defect, our team will be happy to assist you with a replacement or refund.

 

 

If Something Isn’t Right

To report an issue, please contact us within 24 hours of delivery with the following:

  • Your order number

  • Date of purchase

  • Delivery address

  • A clear photo of the item received 

You can reach us at:
 📧devi.lanka.enterprises@gmail.com
 📞 7993702555 — Mon to Sat, 11 AM to 4 PM IST 

Please inspect your package at the time of delivery and note any damage or discrepancies on the delivery receipt. Retain the original packaging until the matter is resolved.

 


A Note on Sale Items & Shipping Issues

  • Sale items are also eligible for return within 7 days of delivery, provided they are unused, unworn, unwashed, and returned with all original tags and packaging intact.
  • In case of an incorrect, damaged, or defective item, please contact us within 7 days of delivery so our team can assist with a replacement or refund.

  • Refunds will not be issued for incorrect shipping addresses, refusal of delivery, or  2 failed delivery attempts by the courier service.

 

Mindfully Reviewed, Personally Resolved

We treat every concern with sincerity and assess each case individually to ensure a fair and thoughtful resolution.

Because at DEVI, your satisfaction—and trust—mean everything.